Location: Dubai, UAE
Employment Type: Full-Time
About the Role
A One General Trading is looking for a responsible and organised Operations & Delivery Executive to coordinate day-to-day order fulfilment, deliveries and operational activities. The role will involve coordinating between customers, sales, warehouse, suppliers and delivery teams to ensure that orders are processed accurately and delivered on time.
Key Responsibilities
- Manage and coordinate daily customer orders from confirmation through delivery.
- Coordinate with warehouse and delivery teams for order preparation and dispatch.
- Plan and monitor daily delivery schedules.
- Coordinate with drivers and delivery partners to ensure timely deliveries.
- Track delivery status and proactively resolve delivery issues.
- Ensure orders are picked, packed and dispatched accurately.
- Coordinate with suppliers regarding stock availability and incoming products.
- Monitor inventory levels and highlight low-stock or fast-moving products.
- Maintain accurate records of orders, deliveries, returns and replacements.
- Coordinate customer delivery requirements and special instructions.
- Handle delivery-related customer queries and ensure timely resolution.
- Coordinate returns, exchanges and damaged/missing items where applicable.
- Support purchase and replenishment activities when required.
- Prepare basic operational reports on orders, deliveries and pending issues.
- Work closely with the sales team to ensure smooth fulfilment of customer orders.
- Identify operational inefficiencies and suggest improvements.
- Ensure company processes and service standards are followed.
Requirements
- 1–3 years of experience in operations, logistics, e-commerce fulfilment or delivery coordination.
- Experience in UAE operations is preferred.
- Good knowledge of Dubai/UAE locations and delivery routes.
- Strong coordination and communication skills.
- Good organisational and time-management skills.
- Comfortable working with Excel, Google Sheets and basic ERP/e-commerce systems.
- Ability to handle multiple orders and priorities simultaneously.
- Strong problem-solving skills.
- Ability to work under pressure and meet delivery deadlines.
- A proactive, hands-on approach to work.
What We Look For
Someone who takes ownership from order to delivery. You should be comfortable coordinating with multiple people, solving problems quickly and making sure the customer gets what they ordered, when they expected it.
How to Apply
Send your updated CV and a brief introduction to:contact@aonegt.com. Please mention “Operations & Delivery Executive” in the subject line.